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Frequently Asked Questions


Find peace of mind with answers to your home care questions.

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Frequently Asked Questions

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1Should I hire a professional in-home caregiver?

You may have doubts and questions you're asking yourself, such as:

  • "Am I doing the right thing by asking for help?"
  • "Will an agency care for my loved one as I would?"
  • "Can I trust them?"

These are all valid questions because nobody can care for your loved one exactly like you can. Your relative may even feel like a burden because you're taking care of him or her. Taking this step to ask an agency for help is difficult, but a professional can guide you in making sure you're caring for your relative in the best way possible.

2What if my loved one doesn’t think he or she needs help?

Seniors naturally don't like to admit they need help because they think this means they're giving up their independence. This is a common issue we’ve encountered often in our agency. After all, it’s difficult to come to terms with the fact that you’re getting older and need assistance. To ease your loved one into receiving help, try suggesting that you help him or her around that house for a few hours a week. This may help your relative become more comfortable with the idea of an extra pair of hands tackling household chores or errands with him or her.

If you decide to contact us, we’ll sit down with your loved one and talk to him or her about how we can help with maintaining his or her independence and quality of life. We’ll also reassure your relative we’re not here to take over his or her life—only to guide him or her in living it to the fullest.

3What if my loved one only needs a little help?

Every senior has different needs, so we’ll never force you to sign up for services you don’t require—although you can add on to the care your relative is receiving in the future. If your loved one is still functioning well but needs a little extra help, we can assist with transportation, companionship, light housekeeping, and more.

4Is your agency licensed in Indiana?

Yes; we have been a licensed in-home care agency since 2017.

5How do you hire and train your staff?

Each of our caregivers goes through an intensive application process and background check before we hire them. The process looks like this:

  • All applicants must turn in complete and current documents.
  • They must have experience in the field for at least 12 months on the job.
  • We interview applicants for the first time.
  • They must pass a complete criminal federal background check, a driving record check, and a drug test.
  • We inquire on all their references.
  • Applicants who've made it to this point perform skills testing.
  • They take a written test.
  • We conduct second-round interviews.

If a caregiver passes the screening process—and we feel he or she would be suitable to care for our own mother—we hire him or her.

Then, our caregivers undergo comprehensive (and ongoing) training to make sure our entire team is serving our community’s seniors to the best of their ability. We also get to learn about each caregiver’s individual strengths and skills during this process. This allows us to partner your loved one with the caregiver who is best suited to provide for his or her specific needs.

6Do you accept medical referrals?

Absolutely. We’ve partnered with a variety of healthcare providers to ensure their patients' needs are met. For more information, please visit our medical referrals page.

7How much does in-home care cost?

In general, in-home care can cost anywhere from $22 per hour to $32 per hour. But because every senior has different needs, we tailor our services to guide them through their unique situations. Our caregivers also have different skills and service specialties, so we’ll be able to provide you with the most accurate service estimate after our initial in-home care evaluation.

8What type of payments and billing do you accept?

We accept cash, checks, money orders, and EFT transfers, as well as long-term care insurance. At this time, we do not accept VA insurance—but regardless of your financial situation, we’ll work with you to make sure you can afford the services your loved one needs.

9Are Safe-T Home Care’s services covered by Medicare or Medicaid?

Not at this time. Our level of care is custodial, while Medicare and Medicaid only pay for skilled needs and a higher level of service. This would include hospital expenses, home health care, and so on. Medicare specifically is meant for short-term care coverage, not the long-term, at-home care you’re seeking for your loved one. However, we do provide Medicaid planning so you can prepare for those long-term care costs.

10What if we need to change our scheduled hours or days?

We are flexible with any changing needs your loved one experiences, and we can absolutely increase or decrease services when necessary. To change scheduled days or the frequency of services, you can start by contacting your caregiver. We simply ask for a six-hour notice ahead of time so you can avoid being charged for the shift.

11Will I receive a written care plan before service begins?
Yes. We'll complete a written plan of care and update it as your loved one's needs change.
12Will I receive a list of rights and responsibilities of all parties involved?
Yes. Both the client and our agency will sign a clients' rights document. You'll be able to keep a copy, and we'll keep a second copy on file in our office.
13What is required of me as the primary family caregiver?
It will help us if you note your loved one's likes and dislikes during your initial meeting with us. This way, we can better match your relative with a caregiver based on similar personalities.
14What procedures are in place in the event of an emergency?

In an emergency, we first ask that you call 911. Then, please call 855-401-SAFE (7233). This is the toll-free number we use to provide 24/7 services to our seniors. Your loved one’s caregiver has been trained to address specific emergency situations. He or she will contact you and guide you through the process while keeping your relative’s safety the #1 priority.

15Whom should I contact if any issues arise?

If you have questions or concerns about your caregiver, your loved one’s changing needs, or anything else, please don’t hesitate to contact us. You can call us at 574-218-0926 or 855-401-SAFE (7233). We'll work with you and your caregiver to address the situation and help you find a solution.

 

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